Director of Customer Service - State Farm Agent Team Member
Fully Remote - US
Director of Customer Service - State Farm Agent Team Member
Full Time • Fully Remote - US
Benefits:
- Insurance Stipend
- 401(k)
- 401(k) matching
- Competitive salary
- Employee discounts
- Flexible schedule
- Paid time off
You May Be a Great Fit as a Director of Customer Service at Craig Vickers - State Farm Agent if:
- You have extensive State Farm customer service experience and are an expert with State Farm systems and processes.
- You’re the person people call first when life goes sideways - calm, steady, and ready to help
- You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
- You’re a natural relationship-builder who earns trust quickly and keeps it.
- You listen first, then guide, making customers feel understood while confidently recommending solutions.
- You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address: Keene, NH 03431
At Craig Vickers - State Farm Agent, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Director of Customer Service to lead customer experience initiatives and oversee service operations for a legacy office with a current TASP and aspirations of future offices. The role supports team coordination, quality assurance, and process improvement.
Responsibilities
- Lead and manage daily customer service operations.
- Train and support team members to achieve service standards.
- Monitor performance metrics and identify areas for improvement.
- Coordinate communication between team members and customers.
- Assist with policy inquiries, billing coordination, and issue resolution.
Qualifications
- Leadership or supervisory experience preferred.
- Experience Customer Service Team Member with a State Farm office
- Strong communication and time management skills.
- Very organized and capable of managing the service tasks of a busy and large office
- Ability to motivate and support team development.
- Must meet applicable state licensing requirements.
This is a remote position.
Compensation: $75,000.00 per year
Do you want a career and not just a job?
We are a very busy office and are looking for our next great team member. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you want to work in an environment that is fun, challenging, and rewarding, then Craig Vickers - State Farm Agent may be the right fit for you! If you believe in having fun in a stable working environment and have a willingness to learn, we should meet to discuss our career opportunity. Come work with an energetic, fun team at Craig Vickers - State Farm Agent!
About Our Agency
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, Health Insurance, and Renters Insurance.
- Our office is located in Keene, NH.
- Our office is open 8:30-5:00.
- I have been a State Farm agent since 2014.
- I am a proud graduate of University of Southern Maine.
If you want a career, not a job, then we encourage you to apply.
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none